Most contacts between citizens and Rockwall police officers are positive and professional, but complaints do arise from time to time. Confusion, different perceptions or timeliness of information can result in different accounts of the same incident. These differences need to be addressed quickly. You are entitled to efficient, fair and impartial service, and the Rockwall Police Department takes your concerns seriously. We investigate all misconduct allegations and quickly respond to inquiries about employee actions or department policy.
Section 614.022 of the Texas Government Code requires that all complaints against police officers must be in writing and signed by the person making the complaint. To satisfy this provision of the law, we will require a signed written statement from the person aggrieved or a fact witness. This statement must be in the form of a signed letter, and once the letter has been verified, a investigation will begin.
Filing a Complaint
You may file a complaint by downloading the complaint form below and forward it by email, by U.S. Mail or submit in person at:
Rockwall Police Department
205 West Rusk Street
Rockwall, Texas 75087
You can download a citizen complaint form by clicking here or by visiting the Forms & Information section of this website.
Internal Affairs investigations are conducted to determine if any employee misconduct or rule violation occurred. Investigations will not be conducted for any of the following reasons:
Complaints relative to differences of opinion over the issuance of a traffic citation will not be investigated;
Complaints relative to the difference of opinion over guilt or innocence of a citizen will not be investigated, but will be properly adjudicated within the judicial system;
Complaints involving a citizensâ€™ misunderstanding of Department Policy which can be explained and resolved by a supervisor, or
Complaints relative to differences of opinion regarding contributing factors listed on an accident report will not be investigated.
If the allegations are sustained, appropriate action will be taken. The action may involve training, verbal or written reprimand, suspension from duty, demotion in rank, or termination. You will receive a letter informing you of the findings.