(972) 771-7717 or
Administration: (972) 771-7714
Records: (972) 771-7725
Community Services: (972) 771-7765
Traffic citations: (972) 771-7788
FREQUENTLY ASKED QUESTIONS
What are your hours?
The Police Department is staffed 24 hours a day 7 days a week year round. However, administrative and support functions are typically available only during normal business hours Monday through Friday 8am-5pm.
Where are you located?
The Police Department is located in the Downtown area. Our mailing address is:
Rockwall Police Department
205 W. Rusk Street
Rockwall, Texas 75087
Can I file a police report over the phone?
Yes, in some cases, you may be able to make an initial report by phone. However, in most circumstances, a police officer may need to speak with you in person and/or possibly at the scene of the incident.
Once, I have filed a police report, can I get a copy of it?
Yes, most of the time you will be able to receive a report after it has been filed. For information related to obtaining a police report please visit the Police Records page. If there is a question as to whether or not the information can be released the report will be sent to the Texas Attorney General for an opinion. A fee of $0.10 per page is charged if the request exceeds 9 pages of printed material.
Can I get a copy of a call for service if the police respond, but no report was made?
Yes, a copy of the call for service is available upon request and the filing out of an open records request form. A fee of $0.10 per page is charged if the request exceeds 9 pages of printed material.
Do you investigate traffic accidents?
Yes, we do provide this service, when an involved party requests an investigation, the roadway is blocked, or when injury or death occurs. However, if all parties have left the scene or there are no injuries, it usually becomes the responsibility of those involved to report the accident to the Department of Public Safety in Austin (DPS) by filing a blue form that we can provide if you will come by the Police Department.
Can I get a copy of an accident report?
Yes, accident reports are submitted to DPS within 10 days of the occurrence. For information related to obtaining a copy of an accident report please visit the Police Records page.
I have locked my keys in my car. Will you unlock my car for me?
Yes. In some circumstances, we may be able to assist you. However, if your vehicle has power windows or electric locks, you should call a locksmith for assistance.
How and where can I pay a fine for a traffic citation?
Fines can be paid in person or by mail at:
City of Rockwall Municipal Court
2860 State Hwy 66
Rockwall, Texas 75087
Fines can be paid by cash, money order or credit card. Checks will not be accepted.
Will you fingerprint me for personal needs such as licenses or immigration?
Not at this time. We are unable to take fingerprints.
Can I get a criminal background check on myself?
Yes, Individuals may request a personal background check on themselves only after filing out an open records request form. The check is limited to the records of the City of Rockwall. The individual must possess and display a valid ID or DL in person. There is no fee for this service.
Can I get a criminal background check on somebody else?
NO. Requests for criminal history checks on a third party are not allowed. However, information is available on such a request through the State of Texas. This is only available to the individual or a representative of that individual. The State of Texas does charge a fee for the service and a set of fingerprints would have to be submitted.